Terms & Conditions

User agreement & terms

The document referred to below constitutes a legally binding agreement between you and Howell1870 . ("Howell 1870", "we" or "us”) which operates the website with the domain name, www.howell1870.com (the “Site”).

It documents your rights and responsibilities and ours with regards to (a) your access to the Site; (b) your use of the Site; (c) any communications sent from Howell 1870; (d) all information, products, services, and materials contained on our site. By entering the Site you unconditionally accept the terms and conditions in this Agreement (set out below) and any future alterations we may make subsequently.

If you do not accept these Terms, do not use this Site. We may change these Terms from time to time and if we change these Terms, we will post the revised document here, so you should review them each time that you visit the Site. You should print a copy of these Terms for future reference.

1. USERS

1a.Anyone who enters our Site is deemed a user ("User"). You are free to enter the site whenever you wish whilst adhering to all the relevant terms and conditions.
1b.The use of this website is permitted for personal use only. Please remember that it is illegal to re-publish, sell, reproduce or otherwise exploit any items on our site for material purposes from this website, or create any item based on the content of this site.
1c.You alone are absolutely responsible for any information sent to us and its accuracy and validity. You agree that you will not use and that you will not allow the use of any device or method that could possibly interfere with our Site. You may access and view the content appearing on this website for personal, non-commercial use only.
1d.We are the owner or licensee of all intellectual property rights in the Site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

2. GENERAL

2a.Any information, content or opinions given on our website are purely subjective and we cannot guarantee its fitness for purpose or accuracy.
2b.The contents of the Site, do not represent any form of advice by us and is not intended to be used as such. We reserve the right to change the content at any time and will not be held liable for any failure of software during a purchase or at any time whilst using our site.
2c.Please be absolutely sure you wish to purchase an item before you commit to buy it. If you fail to contact us with payment details by the agreed date, the item will no longer be reserved for you and will be offered to other potential clients.
2d. Please contact us here in any case.

3. PRODUCTS

3a.Under no circumstances will you find any reproductions and, unless stated clearly, all our items are in good condition and 100% original, free from enhancements.
3b.All items on the website are the property of Howell 1870, apart from items that have an '/O' at the end of their item number, which are the property of the dealer, Lorraine Howell
3c.Howell 1870 has full control over which items are listed from Lorraine Howell, and screens all items to ensure that they meet the highest standards we set for ourselves.

4. DELIVERY & HANDLING

4a.We offer free standard worldwide delivery service on all orders via Royal Mail.
4b.If customers wish, we can dispach items via FedEx, at a additional fixed cost of £60.00.
4c.A purchase will be shipped within 2 business days of receipt of payment. Items will not be shipped to a postal box address.
4d.All items are fully insured.
4e.Items will be sent out as soon as your money has been cleared.
4f.On international orders, the customer is responsible for all additional duties, taxes and/or tariffs that might incur.

5. RETURNS

We will accept returned goods for a refund if you:

5a.Contact us to let us know of your intention to return the item and return it to us within 14 days via a secure and insured service.
5b.For UK customers, returns are paid for by Howell 1870. Please return the item to us within its original packaging (including padded envelope) ensuring the item is repackaged securely to avoid any damage in transit. Please drop off the parcel at your local Post Office® branch for dispatch and do NOT post in a post box.
5c.For international customers, you are responsible for arranging to have the item(s) returned to us, and for any costs incurred. Please mark the package as ‘Return of sample merchandise, origin UK, item over 100 years old’. We strongly recommend that you use FedEx to return your items to us, as we are not responsible for items which do not reach us.

5d.It is the responsibility of the international customer to label the returned package correctly as returned goods, so as to avoid any needless charges when re-entering the UK. If there are any charges incurred for returned items, that are out of our control, such as import duties, then these will be deducted from the refund amount.
5e.Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).
5f.Return items in the same condition as they were received by you - damaged, broken or altered items will not be accepted for a refund. Please remember you are buying a piece of antique jewellery which must be treated with care. These items are not suitable to wear whilst gardening, washing / showering, playing sport etc. Foil-backed items must not come into contact with water as this will cause discolouration. The items offered for sale on this site are antiques in good condition and with careful treatment should remain that way.
5g.The refund will be in the same form as the original payment. If paid via credit card, please allow a few days once the refund is processed to show on your statement, depending on your issuing bank.
5h.If the returned item is a ring that we have re-sized for free, then we will deduct the cost of sizing from the refund amount, at a fixed cost of £60.00.

7. PRIVACY POLICY

We are committed to protecting your privacy and will never give your details out to any third party without your expressly asking us to do so. We will store your data in accordance with the Data Protection Act 1998. The data we keep pertains only to delivery details and we will only send you mail directly relating to your purchase from us, to include annual service requests and Christmas cards. All transactions are strictly confidential and we will not have access to your credit card details. All online transactions will be made through our online partner, Paypal. All details of the terms and conditions and privacy policy of Paypal are listed clearly at www.paypal.com

8. DISCLAIMER

8a.The information contained in this website is for general information purposes only. The information is provided by Howell 1870 and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
8b.In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
8c.Through this website you are able to link to other websites which are not under the control of Howell 1870. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
8d.Every effort is made to keep the website up and running smoothly. However, Howell 1870 takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

9. DISCOUNT CODES

9a. One code per transaction, per customer.
9b. Codes are to be used at the online checkout and can't be redeemed anywhere else other than on our website.
9c. A single code cannot be used in conjunction with any other form of discount or discount code.
9d. The code can only be redeemed on the full listing price of an item. If multiple items are purchased the code can be redeemed against the grand total of all items.

10. RING SIZING & ALTERATIONS

10a. We offer complimentary (no cost to the buyer) ring sizing up to a limit of +/- 3 sizes. Any sizing larger or smaller than 3 ring sizes will incur an additional fee on the order of the ring. If you require assistance with assessing your ring size you can download our sizing tool here.
10b. If a ring or item is altered (e.g necklace or bracelet extended or shortened) and then returned by the buyer and it has been assessed (see section 5f.) we will deduct the cost of the alteration to return the item to its original state/size from the refundable amount.

Thank you for reading our terms and conditions. We hope you enjoy our service.

Please feel free to contact us if you have any further queries in regard to our use of your data.